TERMS AND CONDITIONS OF SALE

Welcome to Valentina Nappi’s Secret Shop! Please read the following Terms and Conditions carefully before making a purchase on our website. Accessing and using the site implies acceptance of the following provisions.

1. GENERAL INFORMATION
   •    The website Valentina Nappi’s Secret Shop is operated by Giordano Bruno Produzioni Srls, with registered office at Via Argano 30, Boscotrecase (NA), VAT Number 09927521212.
   •    For any questions, you can contact us at contact@valentinanappi.com.

2. PURPOSE

These Terms and Conditions regulate the sale of second-hand clothing through our e-commerce platform. The products sold are carefully selected, sanitized, and described in detail to ensure maximum transparency.

3. PRODUCT DESCRIPTION
   •    Each product for sale is a second-hand item and may show signs of wear.
   •    The product images are real but may differ slightly from the actual product due to screen resolution or lighting in the photos.

4. PRICES AND PAYMENTS
   •    All prices are expressed in Euro (€) and include VAT, if applicable.
   •    Accepted payment methods:
   •    Credit/Debit Card (Visa, Mastercard, American Express)
   •    PayPal
   •    Payment must be made at the time of purchase.

5. SHIPPING AND DELIVERY
   •    We ship worldwide.
   •    Shipping costs are indicated at checkout.
   •    Orders are usually shipped within seven business days after order confirmation.
   •    The customer is responsible for providing accurate shipping information.

6. RIGHT OF WITHDRAWAL AND RETURNS
   •    Under the Italian Consumer Code (Legislative Decree 206/2005), the customer has the right to withdraw from the purchase within 14 days of delivery without providing any reason.
   •    Returns are accepted only if the item is returned in the same condition it was received, unworn and unwashed.
   •    To initiate a return request, the customer must contact us via email at contact@valentinanappi.com within the given timeframe.
   • The customer bears the return shipping costs, except in cases where Valentina Nappi’s Secret Shop is responsible (e.g., incorrect or defective item).
   •    Once the returned item is received and inspected, a refund will be processed within 14 days using the same payment method as the original purchase.

7. WARRANTY AND LIMITATION OF LIABILITY
   •    As the clothing items are second-hand, they are not covered by a legal warranty of conformity, except for undisclosed defects.
   •    Valentina Nappi’s Secret Shop is not liable for any damages resulting from the improper use of purchased products.

8. PERSONAL DATA PROTECTION
   •    Personal data is processed in compliance with the EU Regulation 2016/679 (GDPR).
   •    The data provided will be used exclusively for order management and will not be shared with third parties without consent.
   •    For more details, please refer to our Privacy Policy.

9. APPLICABLE LAW AND DISPUTE RESOLUTION
   •    These Terms and Conditions are governed by Italian law.
   •    In case of disputes, the competent court is that of [City], unless otherwise provided by law.
   •    Customers may also use alternative dispute resolution (ADR) systems, such as the European Commission’s ODR platform: https://ec.europa.eu/consumers/odr/.

10. CHANGES TO TERMS AND CONDITIONS
   •    Valentina Nappi’s Secret Shop reserves the right to modify these Terms and Conditions at any time. The changes will be published on the website and will take immediate effect for future purchases.

​